tag:status.bond.tech,2005:/historyBond Status - Incident History2024-03-28T22:22:55-07:00Bondtag:status.bond.tech,2005:Incident/88061342021-12-13T19:38:36-08:002021-12-13T19:38:36-08:00Scheduled Maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>19:38</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time</p>tag:status.bond.tech,2005:Incident/87264982021-11-30T15:02:16-08:002021-11-30T15:02:16-08:00KYC Vendor Connectivity Issues<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>15:02</var> PST</small><br><strong>Resolved</strong> - We have completed testing and this issue has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>12:44</var> PST</small><br><strong>Identified</strong> - We have deployed a fix and will perform testing to confirm.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:13</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:11</var> PST</small><br><strong>Investigating</strong> - 11/30/21 - 3:45am PT / 6:45am ET - We are currently investigating a connectivity issue with our KYC vendor.</p>tag:status.bond.tech,2005:Incident/80897772021-09-26T23:44:15-07:002021-09-26T23:44:15-07:00Scheduled Database Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>23:44</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>22:56</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing some light database maintenance. We do not expect any impact to customers or services and we are well prepared to mitigate any potential issues that may arise.</p>tag:status.bond.tech,2005:Incident/72751082021-06-26T12:00:45-07:002021-06-26T12:00:45-07:00Bond OS Maintenance<p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>09:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>14:44</var> PDT</small><br><strong>Scheduled</strong> - On Saturday, June 26th, 2021, at 9am Pacific Time we will perform some planned maintenance to improve Bond OS. The work is expected to be completed between 1 - 3 hours. During this upgrade window only Bond OS will be unavailable. All Bond Studio components will not be affected. <br /><br />We will update our status page when maintenance is completed.<br /><br />Thank you for your understanding,<br />The Bond Team</p>tag:status.bond.tech,2005:Incident/71529162021-06-02T22:47:19-07:002021-06-02T22:47:19-07:00elevated 503 errors<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>22:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:55</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>21:28</var> PDT</small><br><strong>Identified</strong> - We’ve identified the probable cause and are working on isolating the affected systems. We will be deploying a fix shortly.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>20:10</var> PDT</small><br><strong>Update</strong> - A small number of page requests are receiving 503 error. We are investigating the root cause.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>19:21</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where users report 503 errors on BondOS</p>